Refund Policy

At Modesty Customs, all items are custom-made to order. Please review our refund policy carefully before making a purchase.

All Sales Are Final

Due to the custom nature of our products, all sales are final. We do not offer refunds, returns, or exchanges under any circumstances once an order has been placed.

Order Cancellations

Orders cannot be canceled once payment has been received and processing has begun. If a cancellation request is made before work has started, it will be reviewed at our discretion.

Custom Work Disclaimer

Each item is handmade and uniquely designed. By purchasing, you acknowledge that designs may have slight variations and will not be identical to mockups or previous work.

Rhinestone & Handcrafted Detail Disclaimer

All rhinestone designs are applied by hand, one piece at a time. Due to the detailed and manual nature of this process, slight imperfections, spacing variations, or minor inconsistencies may occur. These are not considered defects but a natural part of custom, handmade work.

Vinyl Disclaimer

Vinyl designs are applied using professional methods; however, due to the nature of vinyl materials, lifting or peeling may occur over time. Modesty Customs is not responsible for vinyl lifting after delivery, as this is beyond our control.

Customers may use a household iron or heat press to reapply vinyl if needed. Proper care and handling will help maintain the longevity of your design.

Damages or Errors

If you receive an item that is incorrect due to an error on our end, you must contact us within 48 hours of delivery with clear photo evidence. We will review the issue and determine an appropriate resolution.

We are not responsible for:

Misspelled names or incorrect details submitted by the customer

Damage caused after delivery

Improper care of items

Customer Responsibility

Customers are responsible for ensuring all information submitted (names, numbers, colors, etc.) is correct. Orders will be created exactly as submitted.

Dispute Resolution Policy

By completing your purchase, you agree to contact Modesty Customs first to resolve any issues or concerns before initiating a dispute with your bank or payment provider. We are committed to working with our customers to find a fair resolution when applicable.